FAQs

Yes, we are registered with the Care Quality Commission (CQC), which is the official regulator for health and social care in England. We have been registered since May 2022, but we haven’t been inspected yet — until that happens, we won’t have a published rating. The good news is that this means CQC have no concerns about us - they have a risk based approach to inspection, which means they are prioritising inspecting services they are concerned about. In the meantime, we’re fully committed to providing outstanding care and support, with robust systems, training, and quality assurance already in place to ensure we exceed CQCs standards. If you have any questions about how we work, or would like to speak to families we currently support, we’d be happy to help.

Our team provide companionship, wellbeing support, admin help and live-in care right across the South East of England. If you’re looking for regular daily care, we’re based locally in Ashford, Canterbury, Whitstable and the nearby villages.

Plan with Care collaborates closely with solicitors, providing tailored support to clients and their families. This support may include companionship, visiting services, or live-in care. Thrive Homecare are the team delivering the hands-on, person-centred care aimed at enhancing quality of life and overall wellbeing. Both are delivered by the same dedicated team of professional experts.

The cost of care depends on the level and frequency of support required. Thrive Homecare provides clear, transparent pricing with no hidden charges. We quote on a bespoke basis for you depending on your needs and location and time of day, with evenings and weekends usually £2 per hour more. For more information visit our prices page or contact us for a personalised quote.

You're not the first to ask! Toucans embody vibrancy, individuality, and a zest for life - just like the people we support. They are highly social birds, reflecting the warmth and connection at the heart of our team. Toucans also symbolise strength, protection, and reliability, values that shape everything we do at Thrive Homecare.

Yes absolutely. Please visit our sister company Plan with Care, where you will find all the information you need.

At Thrive Homecare, we understand the importance of trust and familiarity. We take care to match you with a carer who is not only skilled but also well-suited to your personality, lifestyle and preferences.

All Thrive Homecare carers are carefully selected, fully trained and DBS checked. We provide ongoing training and support to ensure the highest standards of care and professionalism at all times.

Simply get in touch with Thrive Homecare for a friendly, no-obligation conversation. Call 01227 935977 or email hello@thrivehomecare.co.uk
We will listen to your needs, answer any questions and, if you would like to go ahead, arrange a home visit to carry out a consultation.

We offer flexible visit times to suit a range of needs. During your initial consultation, we will discuss what level of support is most suitable and agree on a schedule that works for you. We do prioritise high quality relationships so generally work to visits of at least an hour, though there is some flexibility around this.

Yes. We can arrange overnight and live-in care, depending on your situation. Our team will work with you to assess your needs and provide the right level of care, day or night.

Yes. Our team has experience supporting people living with a variety of conditions including dementia, Parkinson’s, mobility challenges and more. Thrive Homecare offers thoughtful, consistent care that adapts as your needs evolve.

We aim to arrange care as quickly as possible. Following an initial conversation, we can usually carry out an assessment and begin providing care within a few days, depending on your requirements.