Our Approach
We know that looking for care & support for someone you love can feel overwhelming and it’s not always easy to know where to begin. At Thrive Homecare, we believe the process should feel clear, supportive and human. That’s why we’ve set out exactly what you can expect from us so you can feel confident, reassured and in safe hands from the very first conversation.
What to Expect
It all starts with a conversation. We’ll take the time to listen, understand your situation, and answer any questions you might have. Whether you’re exploring support for the first time or comparing options, this first step is about giving you clarity and reassurance.
One of our team will visit you and the person you love at home. We’ll talk together about what’s important — from daily routines to hobbies, health needs and wellbeing goals. This is about getting to know the whole person, not just their care needs, so that we can shape support that truly fits.
With your input, our Wellbeing Specialist will develop a plan. Then we will carefully match your loved one with a Health & Wellbeing Associate. We also take care of all the practical details and regulatory requirements, so you can feel confident everything is set up properly and safely.
From the very first visit, our focus is on building a relationship. Small details matter — whether it’s making a cup of tea just right or sharing a favourite piece of music. The aim is to create comfort and trust, so your loved one feels at ease with their Associate.
With the right support in place, life can feel brighter and fuller again. Our long-term wellbeing approach means we’re always looking ahead — helping your loved one find meaning, enjoy daily moments, and stay connected. It’s not just about living safely at home, but about truly Living Life In Colour.
Every three months, we carry out a wellbeing review to check how things are going and whether any changes are needed. This ensures the support plan stays in tune with your loved one’s evolving needs, preferences, and goals — so they continue to feel supported, valued, and thriving at home.
The Cost of Home Care and Funding Options
The cost of support depends on the level of care required, the number of hours needed, and the specific needs of the individual. At Thrive Homecare, we aim to make the fees simple and transparent.
Your Funding Options:
Local Authority Funding
- Your loved one may be eligible for fully or partially funded support, depending on their care needs, income, and savings.
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Kent County Council will carry out a needs assessment and a financial assessment to determine eligibility.
Self-Funding
- Many families choose to pay privately for homecare.
- We provide a clear breakdown of costs, so you know exactly what to expect.
NHS Funding
- In certain cases, people with complex medical needs may qualify for NHS-funded care.
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We can guide you through the process to see if this applies.
How We Help
During your consultation, we’ll:
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Explain which options might be relevant for your family.
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Provide a clear, written cost plan for any private funding.
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Answer all your questions so you can make informed decisions without pressure.
This way, you can focus on what matters most, ensuring your loved one receives the right support and begins to thrive.
The Important Details: Regulation and Reassurance
When you choose Thrive Homecare, you can feel confident that everything is in safe hands. Alongside our focus on wellbeing and relationships, we meet all the essential standards that give you peace of mind.
Registered with the CQC
We are registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. This means we are approved to provide regulated homecare services and are committed to meeting the CQC’s standards of safety, quality and professionalism. Our work will be inspected and rated by the CQC in due course, and we welcome that process as part of our commitment to transparency and excellence.
Recruitment and Training
All of our Health & Wellbeing Associates go through a thorough recruitment process, including references and enhanced DBS checks. They also receive ongoing training, supervision and wellbeing support themselves — because we believe the best care & support comes from people who feel valued and equipped.
Accident and Incident Reporting
At Thrive Homecare, the safety and wellbeing of the people we support is paramount. Any accidents or incidents, no matter how minor, are reported promptly and recorded accurately. Our colleagues follow clear procedures to ensure the situation is managed safely, any immediate risks are addressed, and lessons are learned to prevent a recurrence. Families are kept informed in a timely and transparent manner, and serious incidents are escalated to the Registered Manager, who liaises with the appropriate authorities if required.
Safeguarding
We are committed to protecting adults and children from harm, abuse, or neglect and ensuring they feel safe and respected at all times. All our colleagues are trained to recognise and respond to safeguarding concerns. If we suspect anyone is at risk, we act promptly and work closely with the relevant authorities to keep them safe.
If you have any concerns about the safety or wellbeing of someone we support, you can contact us at support@thrivehomecare.co.uk or on 01227 935977.
Raising a Concern or Complaint
We are committed to providing the highest standards of support and wellbeing. We know that sometimes things may not go as expected, and it’s important that you feel confident raising any concerns.
If you have a concern or complaint, you can speak directly to your Health & Wellbeing Associate, or contact our Registered Manager, Rebecca Bennetts, by email at support@thrivehomecare.co.uk
We aim to listen carefully, understand the issue, and resolve it quickly and respectfully.
Our Process:
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Acknowledgement – We will acknowledge your concern promptly and explain the next steps.
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Investigation – We will promptly look into the matter thoroughly and fairly.
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Resolution – We will provide a clear response in a timely manner and, where appropriate, take action to resolve the issue.
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Follow-up – We will check in to make sure you are satisfied with the outcome.
Your Rights:
You have the right to raise a concern at any time, without fear of any impact on the support your loved one receives. We also provide information on how to contact the CQC if you feel your complaint has not been resolved satisfactorily.
Our goal is to learn from every concern and continually improve the support we provide, ensuring that your loved one can Live Life In Colour with confidence and peace of mind.